It was my first time in this place and it was kind of confussing at first. There was no receptionist to direct me at the front desk when I first came in (that's why I only gave them 9 for refer a friend). I was standing/waiting there for few minutes before I started walking towards the back. But after she directed me where to go, all the people who I dealt with was very pleasant. Mr. Thomas Costello was the one helping me and was very polite and courteous. He was not pushy at all like other dealership reps.and answered all the questions I had. He had given me options on what needs to be done and explained which one was urgent and which ones were not. The five star is for his awesome job! Definitely will come back for honda services.