It was my first time in this place and it was kind of confussing at first. There was no receptionist to direct me at the front desk when I first came in (that's why I only gave them 9 for refer a friend). I was standing/waiting there for few minutes before I started walking towards the back. But after she directed me where to go, all the people who I dealt with was very pleasant. Mr. Thomas Costello was the one helping me and was very polite and courteous. He was not pushy at all like other dealership reps.and answered all the questions I had. He had given me options on what needs to be done and explained which one was urgent and which ones were not. The five star is for his awesome job! Definitely will come back for honda services.
i took my 2014 accord to express service for an oil change, got a print out of the estimate, went to the comfy clean waiting room, paid my bill and got into my newly washed car and left all in less than an hour. Great service!
I called Tyler, spoke to him . I told him that my other daughter needed a car. We sent the appointment up. When we arrived he was ready to do the deal. My daughter drove a new Honda 2019 civic off the lot, the day after. Tyler and his staff went out of their way to make the deal work. It was like a repeat for the deal we did with the first daughter. I would do it all over again for anyone, The guys treated us with respect, and common courtesy.My daughter was very happy.
WE purchased a left-over 2018 Honda Accord EXL.Ciocca had available inventory and the sales person, Tyler Hegri, was excellent.The only disappointment was the value of the trade offer for our truck.Larry Raffensberger
Chris's team is first rate, professional, technical, and find the problems discussed with the customer. Sean and Frank are patient and listen to all the needs for complete customer satisfaction. The repair and service to the 2013 civic ensured when I received the car, it feels like brand new. Thanks and we appreciate the car car maintenance. Kelly checked on me periodically to ensure I had all the comforts available while waiting.
I brought in my 2018 CRV for an oil change and a recall. The service manager also suggested we replace filters since my next oil change would be 2000 miles past when they should be changed. He also informed me that the oil change would be covered in the recall since they needed to drain the oil for that. My service person was very helpful and my car is operating well.
my fiancé and I walked into ciocca Honda at around 6:45ish. we were greeted right away by Matt Buller. He was great with listening to our needs and getting us as close to our price range as possible. we will definitely refer people to see Matt at ciocca honda! everyone that was involved in our car buying process was wonderful and very welcoming! They made sure that we felt comfortable with everything that was going on!
I had scheduled my car for an inspection with oil change. Upon calling, they informed me there was a recall on it as well. When I brought my car in Thursday morning, everyone was helpful and pleasant. Shawn, especially is nice to deal with. He has a great personality and always explains things on a level which can be understood. I have already recommended to a friend to take their Honda there for servicing and to request Shawn, because he is very nice. I also would like to recommend Shawn for his own parking spot, or employee of the month. Some sort of recognition from his higher-ups would be nice and it will also encourage the other employees to go above and beyond so they can reap the same reward.
Had a simple oil change in my Honda CRV. I was using the express service and when I arrived there were many cars ahead of me and decided to return home as I live just a few minutes away. I called the service department for some advice concerning a good time to return. I was given a suggested time. I returned at that time and was promptly served and completed the oil change in about 40 minutes.
My Pilots dash light all flashed and then all stopped working. I was trying to limp it home but it stopped, luckily, in front of your dealership on Jonestown Rd. Even though it was just before closing Sean, your service writer, had someone get it into the shop to check. It was repaired on Monday and I'm back on the road again. Thanks for the good service.