Ciocca Honda Testimonials
     Here are just a few of the comments we have received from our customers!

         
From Google Places:

Checklist To Buy A Great Car:
My checklist to buy a great car: Convenient Location of Dealership - check Great selection of vehicles - check Ability to shop in person and online - check Knowledgeable staff - check Fast and easy purchase process - check Where did I find it all? Ciocca Honda. Top notch customer service, from the internet sales staff (Megan [Barto]), and the show room sales staff (Andy [Wallett] ), and a really great selection of vehicles for me to pick from. On the internet sales side, there were fantastic photos to see, of more angles of the vehicle than I ever found anywhere else: even some of the manufacturer sites! Megan and her team did a great job at organizing the vehicle information, and then patiently answering my questions on several vehicles until I was ready for a test drive. I ended up with a Honda Acura, and I love it. It has great gas mileage, a smooth and quiet ride, comfortable seats, and plenty of interior storage space and trunk space. Andy took care to make sure I was set up for all the paperwork needed, handled getting my trade-in settled, and answered any questions I had about the vehicle. The financial process was quick, efficient, and a breeze to complete. Ciocca Honda was a great place to buy a car. No pressure tactics, plenty of technical information, and a great atmosphere to car shop in. Taking the car in for routine maintenance is going to be enjoyable: everyone feels welcome at Ciocca!
Tim
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From www.MerchantCircle.Com:

Great Customer Service!
I recently traded in my '01 Honda Civic for an '09 Certified Used Civic. I specifically worked with Joe Barone in sales, and Michael Melhorn in the financial department. Both were extremely helpful in my quest for a used car. They got me a great deal and I absolutely love the car. Since I drove away, I noticed some minor problems, and Ciocca Honda has been more than willing to fix them. Their number one goal is customer satisfaction, and I'd say they've accomplished that 100% in my case!
Aubrey
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Our salesperson, Matt [Cole] was very friendly and did not push us in any direction but tried to match us with a vehicle that met our requirements.
Charles
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From www.MerchantCircle.com

I traded an 06 Wrangler on an 03 Element. We drove 2.5 hours from South Jersey because we found what we wanted on their website. I have been part of the "New Car" experience about 10 times. Even though I was getting a 7year old $7000 car our salesman Mike Loy Treated us the same as if we were paying cash for a brand new $30,000 car. I know because I purchased a new $25,000 Pickup cash one time. I wasn't treated badly, Just not as nice as Ciocca. Everyone in the sales and financial department and anyone else we dealt with in the glass offices behind the showroom was also very nice and helpfull. They went out of their way to get me approved even though I didn't live in the area. Shortly after leaving the dealership with the car the airbag (SRS) light came on. I brought it back for them to look at, and Joie in service said they would fix it free of charge. I was also impressed by the fact they had recycling recepticles in their wating room, and wifi that even worked outside in your car.

Anthony
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Dear Kyle,

Thank you for making my financial experience at Ciocca so rewarding and painless.

You are truly invaluable to the organization.

Sincerely,
Louise
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Jonathan,

I just wanted to send a quick "Thank You" card.  You have no idea how much I appreciate all the hard work you did to get me into the Civic.  I love it!

Thank you so much --
Nichol
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To whom it may concern --

I recently purchased a new car from your dealership.  When I walked into your dealership I had no intention of buying that
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Mark,

Thank you so much for getting us into the Honda Ridgeline!  Your attention to detail and friendly salesmanship are appreciated.  It was a pleasure working with you!

Connie & Bruce
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Dear Mike & Ciocca Honda,

Just wanted to "thank you" again for the Great Deal.  Over my lifetime this has been the 10th new car I have purchased and I can honestly say you out did them all!  Look for my business in the futures, for that's a sure thing.

Thank you,
Michael
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Mr. Gregg Ciocca,

I am writing to make you aware of a positive experience I had recently at your dealership.  A couple of weeks ago I dropped off my Civic for scheduled maintenance.  While it was being serviced, I went for a bike ride.  50 minutes later, I had my second flat tire.  I was prepared for one flat, but not two, so I was stuck out in the countryside south of Jonestown.  I called the dealership to ask if the courtesy shuttle could pick me up.  While I was told the shuttle does not run on Saturdays, Mr. Guelcher offered to come and get me.  As it turned out, he had to drive over 16 miles one-way to rescue me.  I don't know what I would have done if he had not come through for me.  It would have been a very long walk.

If this experience is indicative of the customer service provided by the staff of Ciocca Honda, I will be definitely be returning when it comes time to buy a ne car.

Sincerely,
Rich


When a service customer comes to pick up their vehicle, we ask them to fill out a quick survey -- here are some of their comments:

  • I only let you touch my precious car!  Friendly, helpful accomodating staff! - Cathi - Loyal Customer
  • For not being a direct Honda customer - my experience was exceptional!
  • Waiting are very good; service quick and efficient.
  • Everyone was courteous.  
  • Excellent Service!
  • Thank you - the service guys went beyond the call of duty!
  • Excellent Job! Fast, courteous, efficient!
  • Switched from a shop in Lebanon to here becuase of your service.
  • Quick and efficient as usual! - Kevin
  • Accomodated changing times for a shuttle service due to a change in my schedule at work! Thanks!
  • The lady that greeted me in the morning was very pleasant and went above and beyond.
  • Fast and friendly, thorough.  And I love e-mail communication!
  • Thanks so much for keeping my car inside during the snowstorm!
  • Service has been a better experience than at other previous dealerships.
  • Great service and everyone on the staff was extremely friendly....thank you Ciocca Honda
  • Your personnel were "all" very helpful and very accomodating.  Thanks - Josephine
  • Service Rep very friendly and helpful.  Service department very efficient!
  • Excellent job in service.  Great people. Many thanks! - Charito
  • Very professional and helpful.
  • Service was very quick.  I appreciate the tech talking with me about my car.
  • You guys are amazing to help with my broken window.  Thanks!!
  • Good job explaining needs of car and what was done.
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